{"id":5393,"date":"2024-01-18T06:50:45","date_gmt":"2024-01-18T06:50:45","guid":{"rendered":"https:\/\/evc.sa\/?page_id=5393"},"modified":"2024-01-21T08:43:00","modified_gmt":"2024-01-21T08:43:00","slug":"digital-customer-experience","status":"publish","type":"page","link":"https:\/\/evc.sa\/en\/digital-customer-experience\/","title":{"rendered":"Digital customer experience"},"content":{"rendered":"\n<div class=\"wp-block-themepunch-revslider revslider\" data-modal=\"false\" data-slidertitle=\"digital transformation En\" style=\"\">\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"digital-transformation-En\" data-id=\"50\" id=\"SR7_50_1\" class=\"rs-respect-topbar\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-carousel>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_50_1-66\" data-key=\"66\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_50_1-66-5\" class=\"sr7-layer\">\u0645\u0639\u0633\u0643\u0631 \u0631\u0624\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a4<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_50_1-106\" data-key=\"106\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<\/sr7-carousel>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_50_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_50_1\",el:[639.988,600,868,807],type:'carousel',shdw:'0',gh:[640,600,868,807],gw:[1320,1024,778,480],vpt:['-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'#0c1725'},carousel:{pt:'0',pb:'0'}});   SR7.PMH[\"SR7_50_1\"].state=true;} else if(SR7.PMH[\"SR7_50_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_50_1\"].fn,19);}};SR7.PMH[\"SR7_50_1\" ].fn();\n\t\t\t\t<\/script>\n<\/div>\n\n\n      \r\n      <!-- Begin:About -->\r\n      <div class=\"about\">\r\n          <div class=\"container\">\r\n              <div class=\"info text-center\">\r\n                                                          <p class=\"w-75 mx-auto\">Digital  experience is the  journey of a user as they interact with the digital services provided by an entity. In EVC, we look forward to helping entities achieve their goals in the field of user experience and build a distinctive digital journey and experience, with our strong focus on keeping pace with the Kingdom&#8217;s Vision 2030 in the field of digital transformation\r\n<\/p>\r\n                                <\/div>\r\n          <\/div>\r\n      <\/div>\r\n      <!-- End:About -->\n\n<!-- Begin:Eventsz g -->\r\n\r\n<div class=\"event\" style=\"background-color:#fafbff; padding-top:150px; padding-bottom:150px;\">\r\n    <div class=\"container\">\r\n                        <div class=\"mb-5\">\r\n                            <h3>Digital customer experience<\/h3>\r\n            \r\n                    <\/div>\r\n        <div class=\"row\">\r\n                            \r\n\r\n                    <!-- Card -->\r\n                    <div class=\"col-md-4\">\r\n                        <div class=\"card bg-white\">\r\n                            <div class=\"row\">\r\n                                <div class=\"col-md-12 d-flex \">\r\n                                                                            <img decoding=\"async\" class=\"event_icon img-fluid\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2022\/12\/group-23_2.png\" \/>\r\n                                                                                                                <h3 class=\"align-self-center\">Building a beneficiary centralized policy<\/h4>\r\n                                                                        <\/div>\r\n\r\n                                                                    <p>we help government and private entities design and develop digital services that focus on the beneficiary. We do this by developing policies and procedures that support the concept of beneficiary-centricity, providing advice and support to government and private entities in implementing these policies, and conducting research and analysis that helps to understand the needs and expectations of beneficiaries\r\n<\/p>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                \r\n\r\n                    <!-- Card -->\r\n                    <div class=\"col-md-4\">\r\n                        <div class=\"card bg-white\">\r\n                            <div class=\"row\">\r\n                                <div class=\"col-md-12 d-flex \">\r\n                                                                            <img decoding=\"async\" class=\"event_icon img-fluid\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2022\/12\/group-27.png\" \/>\r\n                                                                                                                <h3 class=\"align-self-center\">Develop and design personas and customer journeys<\/h4>\r\n                                                                        <\/div>\r\n\r\n                                                                    <p>we help our clients understand the needs and expectations of their clients  through research and analysis. Using this information, we create user personas, which are fictional models of clients who interact with the service. We review and improve user personas based on client feedback to ensure that entity services are designed to meet their needs better.\r\n<\/p>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                \r\n\r\n                    <!-- Card -->\r\n                    <div class=\"col-md-4\">\r\n                        <div class=\"card bg-white\">\r\n                            <div class=\"row\">\r\n                                <div class=\"col-md-12 d-flex \">\r\n                                                                            <img decoding=\"async\" class=\"event_icon img-fluid\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2022\/12\/group-15.png\" \/>\r\n                                                                                                                <h3 class=\"align-self-center\">Create UI\/UX designs<\/h4>\r\n                                                                        <\/div>\r\n\r\n                                                                    <p>Digital experience is the customer&#8217;s journey with digital platforms and services across all touchpoints with the organization, starting from the first touchpoint through the digital channels of the platform that provides the service, passing through the systems for dealing with the opinions and complaints of beneficiaries, and ending with analyzing and measuring the impact of the satisfaction of beneficiaries to continuously improve their digital experience\r\n<\/p>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                \r\n\r\n                    <!-- Card -->\r\n                    <div class=\"col-md-4\">\r\n                        <div class=\"card bg-white\">\r\n                            <div class=\"row\">\r\n                                <div class=\"col-md-12 d-flex \">\r\n                                                                                                                <h3 class=\"align-self-center\">Usability testing<\/h4>\r\n                                                                        <\/div>\r\n\r\n                                                                    <p>we help our clients improve the usability of their digital services by conducting usability testing with real users. We analyze user feedback to identify problems and areas for improvement, and then we provide recommendations for improving the digital service\r\n<\/p>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                \r\n\r\n                    <!-- Card -->\r\n                    <div class=\"col-md-4\">\r\n                        <div class=\"card bg-white\">\r\n                            <div class=\"row\">\r\n                                <div class=\"col-md-12 d-flex \">\r\n                                                                                                                <h3 class=\"align-self-center\">Maturity of the digital service experience<\/h4>\r\n                                                                        <\/div>\r\n\r\n                                                                    <p>Digital experience is the customer&#8217;s journey with digital platforms and services across all touchpoints with the organization, starting from the first touchpoint through the digital channels of the platform that provides the service, passing through the systems for dealing with the opinions and complaints of beneficiaries, and ending with analyzing and measuring the impact of the satisfaction of beneficiaries to continuously improve their digital experience\r\n<\/p>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                            \r\n\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<!-- End:Eventsz g -->\n\n      \r\n      <!-- Begin:our client -->\r\n      <div class=\"success\">\r\n          <div class=\"container\">\r\n                            <div class=\"row\">\r\n                  <div class=\"col-md-4 align-self-center\">\r\n                                                <h3>Our success stories<\/h3>\r\n                      \r\n                  <\/div>\r\n                  <div class=\"col-md-1 align-self-center\"><\/div>\r\n                  <div class=\"col-md-5  align-self-center\">\r\n                                                <p>We are proud in Expert Vision that we have provided major national projects to many government agencies in the Kingdom of Saudi Arabia, which has earned the company great confidence among its customers, we are keen to be the first destination when customers are looking for a partner they trust\r\n\r\n<\/p>\r\n\r\n                                        <\/div>\r\n                                        <div class=\"col-md-2 text-center align-self-center\">\r\n                          <a href=\"https:\/\/evc.sa\/en\/our-clients\/\" class=\"btn\">More&#8230;<\/a>\r\n                      <\/div>\r\n                  \r\n              <\/div>\r\n          <\/div>\r\n      <\/div>\r\n      <!-- End:our client -->\n\n\r\n<!-- Begin:our client -->\r\n<div class=\"partners mt-5\">\r\n    <div class=\"container\">\r\n        <div class=\"info text-center\">\r\n            \r\n                    <\/div>\r\n    <\/div>\r\n    <div class=\"container\">\r\n        <!-- Slider main container -->\r\n        <div class=\"swiper\">\r\n\r\n            <!-- If we need navigation buttons -->\r\n            <div class=\"arrows\">\r\n                <div class=\"swiper-button-prev\"><\/div>\r\n                <div class=\"swiper-button-next\"><\/div>\r\n\r\n            <\/div>\r\n            <!-- Additional required wrapper -->\r\n            <div class=\"swiper-wrapper\">\r\n                                    <!-- Slides -->\r\n                    <div class=\"swiper-slide\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2023\/01\/1@1x-1.png\" >\r\n                        \r\n                    <\/div>\r\n                                    <!-- Slides -->\r\n                    <div class=\"swiper-slide\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2023\/01\/10@1x.png\" >\r\n                        \r\n                    <\/div>\r\n                                    <!-- Slides -->\r\n                    <div class=\"swiper-slide\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2023\/01\/14@1x.png\" >\r\n                        \r\n                    <\/div>\r\n                                    <!-- Slides -->\r\n                    <div class=\"swiper-slide\">\r\n                                                    <img decoding=\"async\" src=\"https:\/\/evc.sa\/wp-content\/uploads\/2023\/01\/6@1x.png\" >\r\n                        \r\n                    <\/div>\r\n                                    <!-- Slides -->\r\n                    <div class=\"swiper-slide\">\r\n                    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class=\"container\">\r\n        <div class=\"text-center align-self-center\">\r\n                            <h3>Let\u2019s talk today about your business plan<\/h3>\r\n                                        <a class=\"btn\" href=\"https:\/\/evc.sa\/en\/contact-us\/\">Contact us<\/a>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-5393","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Digital customer experience - EVC<\/title>\n<meta name=\"robots\" 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