Digital experience is the journey of a user as they interact with the digital services provided by an entity. In EVC, we look forward to helping entities achieve their goals in the field of user experience and build a distinctive digital journey and experience, with our strong focus on keeping pace with the Kingdom’s Vision 2030 in the field of digital transformation
Digital customer experience
Building a beneficiary centralized policy
we help government and private entities design and develop digital services that focus on the beneficiary. We do this by developing policies and procedures that support the concept of beneficiary-centricity, providing advice and support to government and private entities in implementing these policies, and conducting research and analysis that helps to understand the needs and expectations of beneficiaries
Develop and design personas and customer journeys
we help our clients understand the needs and expectations of their clients through research and analysis. Using this information, we create user personas, which are fictional models of clients who interact with the service. We review and improve user personas based on client feedback to ensure that entity services are designed to meet their needs better.
Create UI/UX designs
Digital experience is the customer’s journey with digital platforms and services across all touchpoints with the organization, starting from the first touchpoint through the digital channels of the platform that provides the service, passing through the systems for dealing with the opinions and complaints of beneficiaries, and ending with analyzing and measuring the impact of the satisfaction of beneficiaries to continuously improve their digital experience
Usability testing
we help our clients improve the usability of their digital services by conducting usability testing with real users. We analyze user feedback to identify problems and areas for improvement, and then we provide recommendations for improving the digital service
Maturity of the digital service experience
Digital experience is the customer’s journey with digital platforms and services across all touchpoints with the organization, starting from the first touchpoint through the digital channels of the platform that provides the service, passing through the systems for dealing with the opinions and complaints of beneficiaries, and ending with analyzing and measuring the impact of the satisfaction of beneficiaries to continuously improve their digital experience
Our success stories
We are proud in Expert Vision that we have provided major national projects to many government agencies in the Kingdom of Saudi Arabia, which has earned the company great confidence among its customers, we are keen to be the first destination when customers are looking for a partner they trust
