What is Government Digital Transformation Measurement?

Government Digital Transformation Measurement is an assessment process based on specific methodology aimed at measuring and analyzing the extent of government agencies’ commitment to and utilization of technology and digital systems. This measurement estimates the government’s reliance on digital transformation and its technologies, helping it improve its performance and provide better services to its citizens. This measurement aligns with the government’s vision and national goals for development, aiming to enhance government digital excellence and achieve sustainable development in accordance with the Kingdom of Saudi Arabia’s Vision 2030.

Benefits of Digital Transformation Measurement:

• Performance Improvement: Enhance the performance and efficiency of government agencies by understanding how to improve their performance through the use of digital technology and innovation. They can identify successes and areas that need improvement.
• Technological Infrastructure Improvement: Support and develop government digital transformation by directing efforts towards improving technological infrastructure and investing better in digital systems.
• Service Enhancement: Elevate the quality of services provided to users by evaluating and improving online government service delivery processes.
• Compliance and Effectiveness: Increase government agencies’ compliance with digital transformation-related orders and decisions by assessing the level of compliance and effective implementation.
• Aid Saudi Arabia’s progress in international indices related to digital transformation and enhance its global standing as a country striving to achieve government digital excellence, as well as its national and international goals.

Components of Government Digital Transformation Measurement

The components of the 2024 measurement include two sub-indices:

1. The first sub-index focuses on criteria derived from cabinet decisions, numbering 52 criteria.
   
2. The second sub-index concentrates on digital transformation criteria and includes 73 criteria representing various aspects of digital technologies and their applications.

This measurement encompasses all these components:

• Measurement of digital infrastructure: Assessing the availability of digital infrastructure and necessary communications for digital transformation implementation.
• Measurement of digital capabilities: Analyzing the level of digital skills and competence of employees in dealing with digital technology.
• Measurement of information technology and data security: Evaluating the availability of information technology, data security, and compliance with security standards.
• Measurement of adoption and applications: Analyzing the adoption and utilization of digital technology in operations and services.
• Measurement of impact and results: Measuring the impact of digital transformation on performance, services, and citizens.

Government Digital Transformation Measurement Benchmarks for :

The benchmarks for the 2024 Government Digital Transformation Measurement have not seen any changes in the number of benchmarks compared to the tenth measurement, as the seven adopted benchmarks have remained the same. These benchmarks include:

1. Strategy: Focuses on analyzing digital transformation-related strategies and goals and their alignment with government objectives.
2. Organization and Culture: Highlights the government’s organizational structure and institutional culture, evaluating its readiness for digital change.
3. Processes: Analyzes the efficiency and effectiveness of government processes and their improvement to support digital transformation.
4. Technology: Focuses on evaluating government technological infrastructure and its ability to develop it.
5. Data: Addresses data quality and management and how it is effectively used.
6. Services: Evaluates the quality of government services delivered digitally and efforts made to enhance them.
7. Beneficiary: Sheds light on the experiences and satisfaction of beneficiaries with digital government services.

Differences Between the Tenth Measurement and Government Digital Transformation Measurement 2024:

The notable differences between the Tenth Measurement and the 2024 Government Digital Transformation Measurement can be summarized as follows:

• Increase in the number of criteria: In the Tenth Measurement, there were 111 criteria, whereas in the 2024 Government Digital Transformation Measurement, the number of criteria increased to 125. This reflects the increasing complexity and development of the digital environment and the diversity of aspects to be measured.
• Continuity in the number of benchmarks: In both the Tenth Measurement and the 2024 Government Digital Transformation Measurement, the number of benchmarks remained constant at seven benchmarks. This indicates the continuity of core aspects that need to be assessed in the context of digital transformation.
• Increase in the number of themes: In the Tenth Measurement, there were 12 core themes, while these numbers increased to 14 core themes in the 2024 Government Digital Transformation Measurement. This means expanding the scope of digital transformation and wider interests encompassing new themes.
• Continuity of measurement axes: Both versions include 19 measurement axes, indicating the continuity of matters that need to be measured to ensure successful digital transformation.

These differences reflect the developments in the field of digital transformation and the increasing need to expand the measurement scope and improve government performance in line with the latest technologies and digital challenges.

New Criteria Added to the Measurement:

Fourteen new criteria were added to the 2024 Government Digital Transformation Measurement, bringing the total number of criteria to 125, an increase of 14 criteria compared to the Tenth Measurement. These additions relate to the following areas:

1. Government Websites: Evaluating the quality and effectiveness of government websites used to provide services and information to citizens.
2. Business Continuity and Risk Management: Assessing the government’s readiness to deal with crises and ensure the continuity of government operations.
3. Open-Source Software: Evaluating the use and application of open-source software in government.
4. Integration with Common Systems and Services: Assessing the integration of government systems and services to enhance interaction and joint operation.
5. Cloud Computing: Evaluating the use of cloud technologies and their effectiveness in improving government performance.
6. Digital Service Quality: Analyzing the quality and effectiveness of government services delivered through digital channels.
7. Service Delivery Channels: Evaluating the channels and media used for government service delivery and their quality.

Overall, these additions reflect the evolution of the digital environment and the government’s direction to improve all aspects of digital transformation to better meet the needs and expectations of citizens. In addition, 28% of the content and evidence documents were modified to reflect these changes and improvements.

Axes of Government Digital Transformation

The current framework works on dividing digital transformation standards into 19 axes. Although the number of axes remains constant, similar to the tenth framework, there have been improvements and changes made to the names of some axes to align with the new standards.

The axes are as follows:

Axis Number	Axis Name	Axis Number	Axis Name
1	Planning for Digital Transformation	11	Infrastructure for Technical Services
2	Developing Digital Transformation Leadership	12	Data Management and Governance
3	Institutional Structure	13	Open Data
4	Enhancing Capabilities for Digital Transformation	14	Digital Service Quality
5	Promoting Digital Culture and Environment	15	Shared Systems and Services
6	Governance of Digital Transformation	16	Service Delivery Channels
7	Management of Procedures and Operations	17	Service Delivery Channels
8	Management of Digital Transformation Projects	18	Stakeholder Engagement
9	Business Continuity and Risk Management	19	Enhancing Relations with Stakeholders
10	Implementation of Government Resource Management Systems		Stakeholder Experience

EVC (Experts Vision Consultancy) is one of the top companies providing Government Digital Transformation Measurement services:

Experts Vision Consultancy (EVC) offers a comprehensive range of services and consultations in the field of digital transformation and government digital transformation measurement. The company provides highly experienced consultants to help government agencies benefit from their expertise and deep knowledge in this field to achieve the required goals and standards. Here are some of the services provided by Experts Vision Consultancy (EVC):

• Digital Maturity Improvement: The company offers consultations to help government agencies improve the level of digital service maturity in accordance with the standards and benchmarks adopted in digital transformation measurement.
• Preparation and Development of Documents and Plans: EVC provides services to develop and review the necessary documents and plans for submission in the measurement process.
• Document Review and Correction: EVC ensures that all documents required for measurement comply with the standards and requirements.
• Compliance with Regulations and Legislation: The company offers consultations to help government agencies comply with regulations and legislation related to digital transformation.
• Training Programs: Experts Vision Consultancy provides specialized training programs aimed at raising awareness and transferring knowledge about digital transformation to government agencies.